
Being one of the beta-testers of Google’s “Gmail”-service, I’ve been following the progress of the service with interest.
This interest of mine comes from both a technological view-point, as well as an interest for the Privacy-issues, where Google takes the right to both scan the contents of the users’ emailboxes and from this match advertisements based on this content-scan.
Having this said, this post will concentrate on the more interface and technical-related issues.
To start up, Gmail is (often) very fast to load, and when one learns how to use the filter and label-function it actually takes the pain out of having only 2 mailboxes; the inbox and the archive.
Interface&design
The interface is very clean and the colors are well-chosen in subtle shades of blue for the email-boxes / contents-display, green for the labels, red for the invites (beta mode, ya know?!) and yellow for the settings. Psychologically this works fine, with the calm blue for the email-display, the positive green for the labels and a sense of importance with the yellow colouring.
All of the above is topped off with the Google-logo on the top, in other words; so far, so good…
Filters and Labels;
Setting up filters and labels within the settings works as a “saved search” function, and you can see how many unread emails you have in a certain label, regardless what emailbox they are located in. Also, when clicking on a particular label, you see all emails matching a certain filter and assigned label.
This function is one of the basics of Gmail, and it’s similar to having folders in a regular email-program or competing webmail-client.
Addressbook
This is yet another positive side of Gmail. The addressbook is both updated when composing and sending an email to an email-address not yet inside the addressbook, and the auto-completion works brilliantly. Another thing is that your contacts are sorted after how often you’ve emailed them, which is a very handy approach.
Antivirus&Spam-protection
The antivirus protection in Gmail is quite primitive, as the incoming mailserver(s) deletes attachments with certain file-endings. One of the responsible people behind Gmail, Georges Harik, says that a complete antivirus-software is on a wish and todo-list.
Concerning the spam-protection system; I didn’t have the “pleasure” to receive much spam to be able to have an opinion on this issue yet, but there have been no false-positives so far.
Google have implemented the “no images unless confirmed”-feature that you may find in webmail-clients such as Squirrel Mail or modern email-clients such as Mozilla Thunderbird, which basically means that no external images will load in the email opened unless you press a button to do so. As you might know, spammers will see that you have read the email they pumped out when loading external images on their servers, as these external images serves as a tracking-tool for a spammer.
Code
Gmail is as of now written with javascript, which isn’t such a good idea, as not all users have this function activated. Google have stated that a html(dhtml?)-based interface is in the works.
The negative aspects
Threading; Sometimes Gmail does not seem to be able to understand that several emails in a conversation, from for example an email-list is in the same thread. Also, the thread is lost if applying / removing a label to the conversation. This is quite annoying if dealing with a higher email-traffic.
Also; there is no possibility to be able to choose a “threaded view” within the web-interface, a huge con.
Composing email; Although the auto-completion is a good thing, there is no way to compose your emails in html-mode in an easy way, and this really needs to be worked at, if you ask me – as even if I don’t personally miss this; many users will.
No virus-scanning; There is no scanning after viruses being done, and an image file could easily contain a virus, and infect your PC while using Gmail to watch attached pictures.
So, do I think that Gmail is a bad service? Not at all, Google is shaping it up to become better and better. The intuitive interface combined with the power of Google’s search knowledge and the 1 GigaByte storage-space are compelling factors to why people would like to use Gmail.
The main factor being against Google’s Gmail is the privacy controversy, where users won’t feel secure that their personal email-account remains… personal.
Further down the road I will write more about the privacy discussions surrounding Google, and what I believe the company should do in order to battle this.
Thank you for reading!
More on Google at Hypocrisy.nu
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